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City Will Verify Validity of Past-Due Notices Sent by Waste Pro to PSL Residents

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Anyone who has received a past due notice is asked to call 1PSL at 772-871-1775. The City’s Finance Department will help determine if the notice is accurate or if the resident has already paid the amount Waste Pro claims is owed.

Port St. Lucie - Thursday September 1, 2022: A number of Port St. Lucie residents have received past-due notices from Waste Pro, just days before the garbage hauler' contract with the city ends, according to a release from the City of Port St. Lucie.

These past due notices state that Waste Pro is preparing to turn the customers’ account over to a collection agency due to lack of payment for solid waste service. However City staff have investigated several of these notices on behalf of citizens and they found that more than half of the accounts researched had already been paid, and the customers should not have received this notice, according to the release from the City.

PSL advises anyone who has received a past due notice from Waste Pro to call 1PSL at 772-871-1775. The City’s Finance Department will help determine if the notice is accurate or if the resident has already paid the amount Waste Pro claims is owed.

For most PSL residents, their Waste Pro bill is paid through an annual Assessment which goes on their tax bill.

There is a very narrow exception however when a resident purchases a NEWLY CONSTRUCTED home, in which case they will receive a bill from Waste Pro for trash service. That's because that address was not reported to the Tax Collector as a residential dwelling for that tax year.

In those cases, Waste Pro has the right to invoice the new homeowner, but only for a pro-rata amount based upon how many months remain until the new tax year. When the new tax year arrives, the address will be included in the annual Assessment collected by the Tax Collector.